Couples QuizzesCouples QuizzesCouples QuizzesOur refund terms and conditions
Last updated: 08/30/2025
At Couples Quizzes, we want you to be completely satisfied with your premium subscription. This Refund Policy outlines the circumstances under which refunds may be provided for our subscription services and the process for requesting them. This policy applies to all paid subscription plans on our quiz platform.
Our premium subscriptions provide access to enhanced quiz creation tools, unlimited quiz creation, advanced question types, analytics, and priority customer support. These are digital services provided on an ongoing subscription basis.
Monthly subscriptions are billed automatically on a recurring monthly basis. You may cancel your subscription at any time through your account settings, and the cancellation will take effect at the end of your current billing period. You will retain access to premium features until the end of your paid period.
Annual subscriptions are billed once per year and typically offer significant savings compared to monthly billing. Annual plans provide the same features as monthly plans but with a discounted rate for the convenience of annual payment.
We offer a 5-day satisfaction guarantee from your subscription purchase date. If you are not completely satisfied with our premium service within 5 days of your initial subscription or subscription renewal, you may request a full refund of that payment. This applies to both monthly and annual subscriptions.
New subscribers have a full 5 days to try our premium features risk-free. If our service doesn't meet your expectations, we'll provide a complete refund with no questions asked.
If you experience significant technical problems that prevent you from accessing or using our premium features, and our support team cannot resolve these issues within 5 business days, you may be eligible for a prorated refund based on the time the service was unavailable.
If you have been charged incorrectly due to a billing error on our part, charged multiple times for the same subscription period, or charged after properly cancelling your subscription, we will provide a full refund of the incorrect charges immediately upon verification.
If we terminate your subscription due to our discontinuation of the service (not due to Terms of Service violations), you will receive a prorated refund for the unused portion of your subscription period.
Refunds will not be provided in the following situations:
To request a refund, please follow these steps:
Our customer support team will review your request and respond within 3 business days. We may ask for additional information to process your refund request.
Once we receive your refund request, our team will review it against this policy. We will notify you via email whether your refund has been approved or denied, along with an explanation of our decision.
Once a refund is approved, it will be processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution:
Refunds will be issued to the original payment method used for the subscription purchase. If the original payment method is no longer available (expired card, closed account, etc.), we will work with you to arrange an alternative refund method, which may require additional verification for security purposes.
Important: Canceling your subscription is different from requesting a refund:
Subscription Cancellation:
Refund Request:
In exceptional circumstances, such as extended service outages, significant platform malfunctions that we cannot resolve, or termination of service by us, we may offer prorated refunds calculated based on the unused portion of your subscription period. These will be evaluated on a case-by-case basis and are at our discretion.
Please contact us first: Before initiating a chargeback with your credit card company or payment provider, please reach out to our customer support team. Most billing issues can be resolved quickly and amicably through direct communication.
Note: Chargebacks may result in immediate suspension of your account and access to our services. If you have a legitimate concern, we're here to help resolve it directly.
Special terms may apply to free trials and promotional offers:
This refund policy complies with applicable consumer protection laws. Nothing in this policy limits your legal rights as a consumer under applicable state and federal laws. If you are a resident of a jurisdiction with additional consumer protections, those rights remain in effect. This policy is governed by the laws of the State of Michigan, USA.
We reserve the right to modify this Refund Policy at any time. Material changes will be communicated to existing subscribers via email and will be posted on our website with an updated "Last updated" date. Changes will apply to new subscriptions immediately and to existing subscriptions at their next renewal date. If you do not agree with policy changes, you may cancel your subscription before the changes take effect.
If you have any questions about this Refund Policy or need to request a refund, please contact us:
Customer Support: couplesquizzes.help@gmail.com
Billing Questions: couplesquizzes.help@gmail.com
Subject Line for Refunds: "Refund Request - [Your Email]"
Company: Couples Quizzes, LLC
Response Time: We aim to respond to all refund requests within 3 business days. During peak periods or holidays, response times may be slightly longer. We appreciate your patience and will process your request as quickly as possible.